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Ticket Number [T000517]
02-Sep-2021 08:22am
Organic Tulips Trading
Insecto Bundle Name Confusion
Hi, I received an order from Shopee for Insecto Low Voltage Aedes Mosquito Killer (Black) + 500mL Aedes solution prevent hatching + Free Degerms Sanitiser 500mL. In the bundle package (please refer attached photo) I could not find the package with free Degerms Sanitiser 500ml. Can you please advise which one is the correct bundle to submit my order. Plus we have other bundle with free Dr Soonsak Sanitiser, EcoSpring Sanitiser, Popoq Sanitiser as well but could not see the bundle package with proper naming to choose. Please advise in return. Thank you.
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02-Sep-2021 12:17pm
AXIS SUPPORT - Bryan
Hi Ms,
you may submit the shipment now , we had rectify the issue and sorry for the inconvenient caused.
Attached is the photo for your convenient.
TQ
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11-Sep-2021 04:25pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future, please do not hesitate to file a new ticket through the Axis system.
Thanks!
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