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Ticket Number [T000522]
05-Sep-2021 12:34pm
Organic Tulips Trading
Invoice No:157700 1545 (Order Did Not Capture Product Details)
Hi Bryan, I noticed the same problem again when I submitted my order today (refer attached photo). The order did not capture the product listing although I submitted twice. Here's the affected invoice no: 157700 1545 Customer Name: Sin Fong Leng Shopee Order ID: 210904C7NAY26M Customer Order: 1 x Bio Wellz Bitter Melon 60's x 450mg Please help to update my order manually so the shipping can process my order accordingly. Thank you. -Yoelyn- Organic Oasis
06-Sep-2021 12:31pm
AXIS SUPPORT - Bryan
Hi,
As per the whatsapp conversation from our support ream with you, we believe that the above issue has been resolved.
Kindly close the ticket and if please feel free to raise ticket to us if you need any support from us. TQ
11-Sep-2021 04:25pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future, please do not hesitate to file a new ticket through the Axis system.
Thanks!
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