TR155932-Receive wrong item

As per invoice,buyer order: 101 CashFlow Board Game - UNIT x 1 202 CashFlow Board Game - UNIT x 1 Rhymba Hills Reefresh Big (15 sachets) - SACHET x 4 Rhymba Hills Lemongrass Blend Big (20 sachets) - SACHET x 4 Rhymba Hills Antyoxy Big(20 Sachets) - SACHET x 4 Rhymba Hills Reelax Big (20 sachets) - SACHET x 4 Rhymba Hills Reevitalise Big (15 Sachets) - SACHET x 4 Rhymba Hills Ceylon Cinnamon Blend Big (20 sachets) - SACHET x 4 Rhymba Hills Java Tea Blend Big (20 Sachets) - SACHET x 4 However, cashflow 101 has issue which buyer did not get small deals card instead he get 2 stack of big deals.please refer to the picture that buyer provide. Below are buyer's information: Orkhan Safarov Frauensteiner str. 110i, Wiesbaden, Wiesbaden, 65199, DE +49 176 74574534

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Good Day,

Can you check with your customer, The big Deal stack of cards inside got mixed with small deal cards?

Regards,
Axis Support Team

both are big deals

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Hi Tang Zhe,

Sorry for the inconvenient caused. You may submit in the memberV2 under own shipment and send an email on the own shipment details that u had submitted. We will check with logistic team and ship out the missing items for u based on the own shipment u submitted. TQ


Hi Sandy,

For this shipment 155932, customer feedback to members Small deals cards missing in cashflow 101. Need your assitance on this matter. TQ

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future, please do not hesitate to file a new ticket through the Axis system.

Thanks!

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