Item sent Wrongly

Hi, I just received the items but it was sent wrongly to me. Kindly adjust my invoice accordingly while i will reorder the required item on a separate time. Thank you. Best regards, Darrell Tan

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Hi Darrell,


Below is the shipment u submitted. May I know which items u received wrongly?

Sorry for the inconvenient caused.

tq

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Hi Bryan, the Quest Once A day is a Multivitamin.

I am receiving Quest OAD Vitamin C.

Thanks.

Hi,

Sorry for the unpleasant experience u encounter. Let me confirm, our of the 6 items u received,

There are 2 items which is Quest Once A day - qty 2 is wrongly sent.

Instead u received Quest OAD Vitamin - qty 2, Correct?

We will escalate this to our relevant team, and we will come back to you again.

Thank you.

Hi Darrell,

Would like to check also for Quest OAD Vitamin, C that u received, do u want this product?

TQ

Hi,

Yes. It is as what you stated in the 2nd reply. Since I had received it, I will just take Quest OAD Vitamin C.

Just to remind to update my invoice accordingly.

Thank you.

Hi,

After discussing with my family, I would appreciate if we can exchange the Quest OAD Vitamin C back to Multivitamin.

Please advice the next steps for this.

Thank you.

Best regards,
Darrell Tan

Dear Member

this credit note will issue in this billing cycle, please kindly refer email billing receive and made payment.

Once no any issue , please kindly close this case .

Thank you

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Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future, please do not hesitate to file a new ticket through the Axis system.

Thanks!

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