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Ticket Number [T000552]
28-Sep-2021 11:28pm
TOH XIN YUEH
Received Intellectual Property Complaints from Amazon
Dear Axis, I have receive a lot of intellectual Property Complains from Amazon about listing product Organo Black Coffee and Organo Latte. Attached with list of IP Complaints for your reference. I have call Amazon Account Health Support Team, they advise me appeal to solve the issue. By appealing, I need have product information to support such as invoice and authorized / consent letter to sell the products (Organo Black Coffe and Organo Latte). Do Axis can provide me invoice and authorized / consent letter to sell this product for supporting? List of products received IP complaints: - Organo Black Coffee - Organo Latte My Amazon account details: Display Name : Neal Toh E-mail : nealtoh@gmail.com Mobile no: +60177706727 Business Addresses : 12, Jalan Kasih 4, Taman Kasih 2, 86200 Simpang Renggam, Johor. Hope will get your reply soon. Thank you. Neal
Attachment(s):-
03-Nov-2021 06:21pm
AXIS SUPPORT
Good day,
Below is the reference draft reply for Amazon
You may check through and add any information about your listing inside the word file.
regards,
Axis Support Team
08-Nov-2021 12:16am
TOH XIN YUEH
Good day,
Do you have any attachment? As I cant see any attachment here.
Thank you.
Neal
08-Nov-2021 03:19pm
AXIS SUPPORT
Hi,
Sorry, as the attachment did not captured in the system. Attached again the file for your action.
TQ
08-Nov-2021 03:43pm
AXIS SUPPORT - Bryan
Hi,
Looks like the words file does not captured by our system. Refer to google drive link below.
Download link:
https://docs.google.com/document/d/1PwiIieUGt5Tq1C7bv0bfOLYr0WaNJpHq/edit?usp=sharing&ouid=118236208594839870380&rtpof=true&sd=true
08-Nov-2021 11:28pm
TOH XIN YUEH
Hi,
Received, Thank you for your help.
Regards,
Neal
08-Nov-2021 11:28pm
TOH XIN YUEH
Hi,
Received, Thank you for your help.
Regards,
Neal
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