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Ticket Number [T000557]
03-Oct-2021 02:28pm
Gibson Yap Kok wai
lazada bulk file unable to upload
hi below here is the file that I am unable to upload, can anyone help check or advice lazada bulk upload files thanks? AsianMeals, Australian Botanical Soap, Bio Wellz , Clean _ Pure, dbeaulab Phylum, Dr Soonsak _ Popoq, Grace Tricho, Green Valley Pura Papa, Lalisse, Living Jungle, Mootilda, PIC Solution, PlantBio, Revuele , SNP Mask, Tanamera, Thermometer, Thymos Shield, Top Feel, Walch, Zen Patch best regard, gibsonyap
04-Oct-2021 11:09am
AXIS SUPPORT - Bryan
Hi Gibson,
Seems like most of the file u cannot upload.
May I know have u uploaded your personal details document to Lazada for verification purpose ?
As if account is not verified by Lazada yet, you are not able to create listing.
Lazada bulkpload file link:
https://drive.google.com/drive/folders/1JaNrpUjzJJc5E1kinEiwt5R4flpu7RlW
TQ
05-Oct-2021 07:32pm
Gibson Yap Kok wai
hi
yes, I already upload my personal document detail before and verification is done.
and before that, I already upload some bulk files and even sell off 2 item products.
08-Oct-2021 03:34pm
AXIS SUPPORT - Bryan
Hi Gibson,
You can go to the Google drive and download again for the above mentioned Lazada bulk upload file, as due to the latest update policy in LAzada, our team has updated the bulk upload file to comply the latest requirement last 2 weeks.
Do contact support team at (011 - 5501 2070) if the issue happens again.
TQ
12-Oct-2021 04:35pm
AXIS SUPPORT
hi bryan,
thanks for helping up all these bulks files problems, my side still have 3 brands that are unable to upload which is,
Asian meal, revuele, thymos shield, for thymos shield is empty files in the folder .
thanks.
but I will still inform the support team at 011-5501 2070
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