Unable to key in order for new shipment

Was trying to key in a new order for shipment for (1x Therabio GBF609 Pre+Probiotics 60 Billion CFU, 9 Probiotic Strains | Strengthen Immune System & Great for Gut Health). The product item brand name Therabio keyed in but not able to define the actual product GBF609 Pre Probiotics and the quantity to be shipped out cannot be keyed in. When try to confirm order, get an error message that "there are special character on the item detail. Please remove it to try again". Removed all the special character still giving the same error message. Please help to look into this. Order not successfully lock in yet. No screen shot as the error message was fast and cannot be captured

Please find the attached files below with screenshots describing the error.

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Hi Shawn,

on the "STep 2, under Listing tittle", u need to remove all the symbol especially "/".

Kindly try to resubmit again, if the issue happen again do let us know.

Attached is the reference of your shipment that is successfully submitted.

TQ


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Hi Axis Support ,

Thank you for your reply. I followed your advise and clear out all symbols in the Listing title, but but still encounter the same problem.

Also unable to select product and input quantity as per screenshot below

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Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future, please do not hesitate to file a new ticket through the Axis system.

Thanks!

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