TR163208- Customer receive expired products.

for doterra cilantro 15ml, customer receive expired products(09/2021) .Can this item return to axis and CN to me? Customer details: TAY FONG 27, JALAN 36/70A, DESA SRI HARTAMAS,, Wp Kuala Lumpur, Kuala Lumpur, 50480, Malaysia, Kuala Lumpur, Kuala Lumpur, Kuala, 50480, MY 600122905845

Attachment(s):-

 

Dear Member

As per all doterra expiry date , we have provide you a list, means what item you submit shipment you have agree with the expiry date.

you may communicate with your buyer.

and suggest you put all expiry date in your listing or stop the doterra item.

Thank you

Yes, the list that i receive receive expiry date and estimated stock available.But usually we wont ship expired item to customer isn't it? For example last time DoTERRA Patchouli the essential oil is expired and support will let me know whether proceed or not.

All doterra no new batch stock and suggest you follow the list Rade giving that Expiry date to put on your listing or stop the doterra item that Item is already expiry.

Dear Member

Once you submit shipment means you have communicate with customer and agree with the item process.

The doterra list you with you in early.

Thank you

i don't know doterra do not have new batch stock and sometime we ship later than the expiry date mention on the price list.For my experience that i sell doterra, if the item is expired, usually will ask me whether still to process or not but this time dont have. Also, doterra cilantro is in the price list too.(not rade give that one).

1000 characters remaining

Add attachment(s):-
Attachment must be either in .jpeg, .jpg, .png, .gif, .zip, .bmp, .rar or .pdf with size below 1MB