Ticket System Ticket Details

Ticket Number [T000572]
Un-Gate Grocery & Gourmet Foods category

Hi, need documents for Un-Gate Grocery & Gourmet Foods category at Amazon. Thanks

Almost 2 weeks, cannot ready???

Hi Mr Tan,

Apologized for the delay as we are looking for another product to ungate this category due to the new policy update.

As promised we will send u a new invoice and live photo for Rymba hill tea to ungate for this category.

TQ

Hi Mr Tan,

Attached is the download link for the following document

1) Rhymba hill Tea (Antyoxy) Live Photo
2) Invoice

Downloadlink:
https://drive.google.com/drive/folders/1hPBZISsNhgHGsC0IfHj0b4kyhsXTzk7n?usp=sharing


Please take the following:
1) Will be using Rhymba Hill Tea (Antyoxy) to ungate Grocery and Gourmet category

2) If u choose to sell similar (Park Listing), make sure that the listing information such as product name, serving size (10’s per box) , manufacturer name, expired date is tally with the live photo. This is to ensure photo that u going to submit match the product listing.

3) As tomorrow is public holiday, kindly do the ungate on tmr night (avoid doing at day time as Amazon may call to our office for verification purpose). Do not do during Friday night or weekend too.

4) Once u apply to sell, kindly let us so that we can monitor on incoming email and call from Amazon.

TQ


Hi, i same problem. Amazon rejected.
You can refer attachment.

Thanks

Attachment(s):-

Hi,

Can u send us the listing that u apply to sell for our further investigation?

Thank you for your assistance.

TQ

https://www.amazon.com/Rhymba-Hills-Infusion-Lemongrass-Superfood/dp/B082PS9Y2W/ref=sr_1_1?keywords=B082PS9Y2W&qid=1636101320&sr=8-1

Noted. Let us investigate and get back to you on Monday. TQ

Hi, any update ?

Hi Mr Tan,

The team is in the midst of investigating your ungate case, we had been follow up this case every alternate day with them and will update u again within few days time.

Sorry for the inconvenient caused.


TQ




Hi, any update?

Hi Chee Siang,

We are finalizing the DO and payment receipt, shall be by this week,

Once finalized, we could send u the invoice, DO & payment receipt for you to ungate.


TQ

Got update ? Now year end d.
I from August ungate until today still wait.
Waste my money and time

Hi Mr Tan,

Sorry for your experience & delay that u encountered, our team is acknowledge about your case, we will contact you today.

TQ

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