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Ticket Number [T000572]
22-Oct-2021 12:00am
Tan Chee Siang
Un-Gate Grocery & Gourmet Foods category
Hi, need documents for Un-Gate Grocery & Gourmet Foods category at Amazon. Thanks
03-Nov-2021 03:47pm
Tan Chee Siang
Almost 2 weeks, cannot ready???
03-Nov-2021 04:28pm
AXIS SUPPORT - Bryan
Hi Mr Tan,
Apologized for the delay as we are looking for another product to ungate this category due to the new policy update.
As promised we will send u a new invoice and live photo for Rymba hill tea to ungate for this category.
TQ
03-Nov-2021 11:28pm
AXIS SUPPORT - Bryan
Hi Mr Tan,
Attached is the download link for the following document
1) Rhymba hill Tea (Antyoxy) Live Photo
2) Invoice
Downloadlink:
https://drive.google.com/drive/folders/1hPBZISsNhgHGsC0IfHj0b4kyhsXTzk7n?usp=sharing
Please take the following:
1) Will be using Rhymba Hill Tea (Antyoxy) to ungate Grocery and Gourmet category
2) If u choose to sell similar (Park Listing), make sure that the listing information such as product name, serving size (10’s per box) , manufacturer name, expired date is tally with the live photo. This is to ensure photo that u going to submit match the product listing.
3) As tomorrow is public holiday, kindly do the ungate on tmr night (avoid doing at day time as Amazon may call to our office for verification purpose). Do not do during Friday night or weekend too.
4) Once u apply to sell, kindly let us so that we can monitor on incoming email and call from Amazon.
TQ
05-Nov-2021 04:17pm
Tan Chee Siang
Hi, i same problem. Amazon rejected.
You can refer attachment.
Thanks
Attachment(s):-
05-Nov-2021 04:32pm
AXIS SUPPORT - Bryan
Hi,
Can u send us the listing that u apply to sell for our further investigation?
Thank you for your assistance.
TQ
05-Nov-2021 04:35pm
Tan Chee Siang
https://www.amazon.com/Rhymba-Hills-Infusion-Lemongrass-Superfood/dp/B082PS9Y2W/ref=sr_1_1?keywords=B082PS9Y2W&qid=1636101320&sr=8-1
05-Nov-2021 06:28pm
AXIS SUPPORT - Bryan
Noted. Let us investigate and get back to you on Monday. TQ
15-Nov-2021 12:34pm
Tan Chee Siang
Hi, any update ?
15-Nov-2021 12:51pm
AXIS SUPPORT - Bryan
Hi Mr Tan,
The team is in the midst of investigating your ungate case, we had been follow up this case every alternate day with them and will update u again within few days time.
Sorry for the inconvenient caused.
TQ
11-Dec-2021 04:32pm
Tan Chee Siang
Hi, any update?
14-Dec-2021 10:23am
AXIS SUPPORT - Bryan
Hi Chee Siang,
We are finalizing the DO and payment receipt, shall be by this week,
Once finalized, we could send u the invoice, DO & payment receipt for you to ungate.
TQ
18-Dec-2021 09:58pm
Tan Chee Siang
Got update ? Now year end d.
I from August ungate until today still wait.
Waste my money and time
20-Dec-2021 10:32am
AXIS SUPPORT - Bryan
Hi Mr Tan,
Sorry for your experience & delay that u encountered, our team is acknowledge about your case, we will contact you today.
TQ
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