Confirmation needed for Shopee Campaign

I found that Shopee deducted 50% of total sales price to customer. It's under a campaign - Go-eCommerce Onboarding Campaign. I am experience a loss under this campaign. I don't remember the detail of this campaign. If I am not mistaken Shopee will reimburse the short fall. Since Axis has experience in Shopee, I just like to confirm is this the campaign that Shopee will reimburse the short fall. I like to know how to apply to Shopee for reimbursement. Thank you.

Hi Jeniffer,

the above is a Collaboration Programmed between Shopee, Malaysia Government & MDEC.

This Programmed aim is to boost e-Commerce Sales for Malaysian Seller during this tough time by helping Shopee Seller creating Shopee Vouchers in the form of Coins Cashback, Shop Vouchers or Discount Vouchers to let Buyer to redeem it.

Besides that, Service Fee Rebates are also applicable to Sellers that under the RM15 / RM40 Free Shipping Programme AND/OR 10% Cashback Programme.
This Campaign is only open to Shopee Sellers who are Malaysian Citizens or MSMEs (Micro, Small and Medium Enterprises) with or without a Business Registration in Malaysia. For those who successful participate will be auto-enrolled into this campaign. So don’t miss out this opportunity to apply for it and enjoy the benefit from Goverment and Shopee to build up your Business
Below is the link that will direct you to more Term & Condition for this programmed.

https://shopee.com.my/m/go-ecommerce?smtt=0.0.3

If is the case where Shopee did not reimbursed back the discount amount to you within the time frame that stated in the above link. Then you may need to contact Shopee live agent.

Thks!

Hi Jeniffer,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future, please do not hesitate to file a new ticket through the Axis system.

Thanks!

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