Wrong Product sent

Hi, I have just received the products accordingly, with the invoice number 168917- 1795 - 26112021 There is a different product being sent to me. I order 4 ARS mosquito repellent but I received 4 ARS Roach repellent I would like to return the said goods via courier, and received the correct item. You may find the information as attached below. Kindly advice on the procedure. Thank you.

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Hi Darrell,


Sorry for the experience that you encounter. Let us double check with the fulfillment team and we shall get back to you on this and take necessary actions.



Hi Sandy,

Kindly assist to check on this order,


TQ

Dear Member

sorry for any inconvenience to you, as per your order as 4 ARS mosquito repellent we have wrong pack as 4 ARS Roach repellent .

may i know you want return this 4 ARS Roach repellent and we reship correct item with 4 ARS mosquito or you can accept the 4 ARS Roach repellent.

can i know you wish to.

Thank you


尊敬的会员

对于给您带来的任何不便，我们深表歉意，根据您订购的 4 ARS 驱蚊剂，我们将错误包装为 4 ARS 蟑螂驱蚊剂。

我可以知道您想要退回这 4 ARS 蟑螂驱虫剂，我们会用 4 ARS 蚊子重新运送正确的物品，或者您可以接受 4 ARS 蟑螂驱虫剂。

我能知道你愿意吗？

谢谢

Yes Sandy, i would like to return these 4 ARS Roach repellent.

Please advice how would i send over if I were to use courier service, ie, the courier fee and address, who to attn to.

thank you.

Hi Darrell,



Attached here is the return label. You may pack the 4 ARS roach repellent, print out the label, and drop to your nearest courier dropoff point.

Let us know once u had dropped it.

Thks!

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Hi Bryan,

I have just sent to Pos office today.

Thank you.

Dear Member

will reship with tracking : ERC670165232MY (4 ARS mosquito)

Thank you

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future, please do not hesitate to file a new ticket through the Axis system.

Thanks!

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