Wrong Packaging

Customer - Lean Hup order 2pkt Mak Nyonya Asam Fish Sauce 3Pkt Mak Nyonya Fish curry sauce Axis packaging department pack 4pkt Mak Nyonya Asam Fish Sauce 1Pkt Mak Nyonya Fish Curry Sauce Now customer is asking for exchange. I am a new reseller kindly advise what should be done?

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I still didn't receive any reply for this issue. Please give me a solution asap, customer is waiting. My Shopee account in bad reputation!!!

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Hi Jennifer,


As per our whatsapp conversation, we will update u once it is sent


TQ

Hi Jeniffer,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, the system will automatically close it on behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future, please do not hesitate to file a new ticket through the Axis system.

Thanks!

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