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Ticket Number [T000594]
06-Dec-2021 12:42pm
ELAINE YEONG PUI PUI
What should i write for the total amount when submit shipment
Hi, as i am enrolled in Go Ecommerce programme, they came out one discount activation with 60% on selected products, so when i submit shipment, customer only pay for the 40% of the product. For example Manuka Lip Balm selling price is 18.90 but after discount given by Shopee, they can buy it for only RM9.45. So if i just put the amount paid by customer which is 9.45, i will get loss amount. Kindly refer to the attached shipment record which i have lose of RM53 as customer bought 10 Manuka honey lip balm. But actually Shopee will rebate back the loss amount for me. So i just go ahead to fill in price paid by customer or i fill in the amount before discount? Kindly advise. Thank you.
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06-Dec-2021 01:52pm
AXIS SUPPORT - Bryan
Hi,
You fill in total original selling price before discount yar, which is RM 18.90 x 10 = RM 189.
TQ
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