DHL Express Shipment Delay

Dear Axis Support Team, My customer DHL shipment sent on 30 Nov 2021 until now still not yet receive and he is complaining now. Based on DHL Express Tracking Status showed " Shipment On-Hold". Could you help me check why it happen and expedite this shipment? Please refer to the attached files for the shipment details. Looking forward your respond urgently. Thank you.

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Hi Chaur Ming,


Noted for your shipment, afrer checked the DHL tracking log, the delivery is attempted on 7 DEc 2021 but no response from consignee. Below is the tracking.

We will further check on DHL on the status and update u again.

https://www.dhl.com/my-en/home/tracking/tracking-express.html?submit=1&tracking-id=1416516356





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Hi SAndy,


Above shipment is onhold, kindly assist.

TQ

Dear Member

please refer email we have send , member please faster to get contact your customer as per DHL request.

Thank you

Hi Axis,

My customer have replied me but she requested for refund due to delay. Since she insist for refund, Could you advise me how to proceed?

Hi Axis,

My this customer demanding for refund. Therefore I need ur support to help me clarify some information.

1. How much the shipping cost for send back the item? Can axis help me discuss v dhl to get a lower shipping cost?

2. If the item ship back to Malaysia, could axis back this product and refund me with same price?

Dear Member

Please refer this at email , and this case have solve it.

Thank you

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