Ticket System Ticket Details

Ticket Number [T000611]
Wrong order placement

Dear Axis, I have keyed in 2 orders on 31 Dec 2021 as per attached screen shot below. Order #1 : The promotion on the 1 x Natucair Fabric Spray Pink Blossom + 1 x Natucair Fabric Spray (Refill) Pink Blossom package deal purchased by buyer on Lazada platform. But keyed in 2 separate items as below: 1. 1 x Natucair Fabric Spray Pink Blossom 2. 1 x Natucair Fabric Spray (Refill) Pink Blossom Order #2 : The promotion on the 1 x Natucair Fabric Spray Relaxing Purple + 1 x Natucair Fabric Spray (Refill) Relaxing Purple package deal purchased by buyer on Lazada platform. But keyed in 2 separate items as below: 1. 1 x Natucair Fabric Spray Relaxing Purple 2. 1 x Natucair Fabric Spray (Refill) Relaxing Purple Can I revert my order to the promotion package for these 2 orders. Because I believe the pricing for the items are different. I just come to realise that I have keyed in the wrong order today afternoon after checking with Axis staff.

Attachment(s):-

Hi Shawn, since the issue have been solved so I'll end-up this conversation in 18 hours.

Thank you

1000 characters remaining


Add attachment(s):-
Attachment must be either in .jpeg, .jpg, .png, .gif, .zip, .bmp, .rar or .pdf with size below 1MB