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Ticket Number [T000611]
03-Jan-2022 02:51pm
Shawn Yu Suen Keat
Wrong order placement
Dear Axis, I have keyed in 2 orders on 31 Dec 2021 as per attached screen shot below. Order #1 : The promotion on the 1 x Natucair Fabric Spray Pink Blossom + 1 x Natucair Fabric Spray (Refill) Pink Blossom package deal purchased by buyer on Lazada platform. But keyed in 2 separate items as below: 1. 1 x Natucair Fabric Spray Pink Blossom 2. 1 x Natucair Fabric Spray (Refill) Pink Blossom Order #2 : The promotion on the 1 x Natucair Fabric Spray Relaxing Purple + 1 x Natucair Fabric Spray (Refill) Relaxing Purple package deal purchased by buyer on Lazada platform. But keyed in 2 separate items as below: 1. 1 x Natucair Fabric Spray Relaxing Purple 2. 1 x Natucair Fabric Spray (Refill) Relaxing Purple Can I revert my order to the promotion package for these 2 orders. Because I believe the pricing for the items are different. I just come to realise that I have keyed in the wrong order today afternoon after checking with Axis staff.
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18-Jan-2022 09:32am
AXIS SUPPORT
Hi Shawn, since the issue have been solved so I'll end-up this conversation in 18 hours.
Thank you
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