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Ticket Number [T000620]
18-Jan-2022 10:34pm
TOH XIN YUEH
Organo Latte infringe the rights owner’s trademark
I have receive an policy warning about infringe the rights owner’s trademark due to organo Latte (Asin : B01LWCSUXM)
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18-Jan-2022 10:34pm
TOH XIN YUEH
Kindly advise.
How to appeal for this infringe trademark
24-Jan-2022 04:46pm
AXIS SUPPORT
Thank you for being patience with us as we spent some time to compile data from all parties to have a clearer picture.
Based on previous experience, a sample size of the resellers in Amazon who met certain criteria will be selected for audit purpose every year. In this case, rest assured you are not alone where there are some other sellers also facing the same issue.
At the moment, your case has been escalated and we will need ample time to investigate, collect and analyse the data to ensure the action plan works. Moreover, we would also want to safeguard the plans that implemented would prevent the same case happen in near future.
Hence, seek your patience to stay with us while you may continue to sell with your current active listings and start to list other range of products for the time being in order to keep up with the account activeness & engagement.
Thank you!
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