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Ticket Number [T000621]
19-Jan-2022 07:18pm
NG SIOW LI
Organo Listing being removed & need to appeal
Listing was being blocked. There's inbound of 19 packages of OG Latte. Need to appeal.
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20-Jan-2022 05:40pm
AXIS SUPPORT
Hi Ng, I'll get back to you soon for this issue.
Thank you
24-Jan-2022 04:44pm
AXIS SUPPORT
Thank you for being patience with us as we spent some time to compile data from all parties to have a clearer picture.
Based on previous experience, a sample size of the resellers in Amazon who met certain criteria will be selected for audit purpose every year. In this case, rest assured you are not alone where there are some other sellers also facing the same issue.
At the moment, your case has been escalated and we will need ample time to investigate, collect and analyse the data to ensure the action plan works. Moreover, we would also want to safeguard the plans that implemented would prevent the same case happen in near future.
Hence, seek your patience to stay with us while you may continue to sell with your current active listings and start to list other range of products for the time being in order to keep up with the account activeness & engagement.
Thank you!
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