Counterfeit without a Test Buy - Organo product

Received Amazon email notification of possible Product and Policy Violations, attached in this email. Amazon request for corrective action plan, if this is a mistake in listing deactivation, i need to submit letter of authorization from brand owner. Please advise for the letter or corrective action plan.

Attachment(s):-

 

Hi Lim,

Thank you for being patience with us as we spent some time to compile data from all parties to have a clearer picture.

Based on previous experience, a sample size of the resellers in Amazon who met certain criteria will be selected for audit purpose every year. In this case, rest assured you are not alone where there are some other sellers also facing the same issue.

At the moment, your case has been escalated and we will need ample time to investigate, collect and analyse the data to ensure the action plan works. Moreover, we would also want to safeguard the plans that implemented would prevent the same case happen in near future.

Hence, seek your patience to stay with us while you may continue to sell with your current active listings and start to list other range of products for the time being in order to keep up with the account activeness & engagement.

For our advice, please delist all the product related OG.

Thank you

Hi AXIS,

Amazon acc has been deactivated, although all listing has been removed & deleted. I believe Amazon need the action plan in order to have my account reinstate.

Hi Lim,

Please refer the action plan sample below and write to Amazon for reinstate your Amazon account.

Thank you

Hi Lim,

Since here can't upload the Word file, I'll whatapps the action plan file to you

Thank you

1000 characters remaining

Add attachment(s):-
Attachment must be either in .jpeg, .jpg, .png, .gif, .zip, .bmp, .rar or .pdf with size below 1MB