Ticket System Ticket Details

Ticket Number [T000065]
How to create Shopee Seller Account setting via Mobile App

Reference is made to the above question that posted to you on 20.10 .2020 in AXIS Support WhatsApp's phone no, Please advise how to do shopee seller account setting in mobile app? As of now, I am not able to view seller info and get order alert from shopee thru mobile. Your immediate attention is required. Thanks. Regards Sephine

1. Please advise how to do shopee seller account setting in mobile app?

FYI, Shopee Seller & Buyer account in mobile app is using & sharing the same app. When you open your Shopee mobile app, you are a seller & buyer at the same time.

How to see as seller account :
1. Open Shopee app in mobile app
2. Go to “Me” Tab > “My Shop” (upper left)
3. You are viewing in a Seller account setting now. All of your selling info is here.


2. As of now, I am not able to view seller info and get order alert from shopee thru mobile.
i. Open Shopee app in mobile app
ii. Go to “Me” Tab > “My Shop” (upper left)
iii. Go to “Setting” > “Notification Setting” > “Push Notfication” > Turn on “Push Notification”
iv. Go to “Setting” > “Notification Setting” > “Push Notfication” > Turn on “Email Notification”

If you do not have any order, you will not receive any order alert from Shopee.


Dear Sephine,

As per discussion, your issue has been solved. Kindly close this ticket. Our ticket will auto close in 24 hours.


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