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Ticket Number [T000084]
27-Oct-2020 04:48pm
TAI CHEE HAN
Cannot change "Deliver to" on amazon.com
Hi, I can't change the location on amazon.com "Deliver to" anymore since this morning. It was alright yesterday, even at night. 90001 is the zip code of LA and I always use it when I want to see listings. This "Please enter a valid US zip code" suddenly appear since this morning no matter what kind of zip code I enter. Please help. Thank you. Regards, Chee Han
27-Oct-2020 06:35pm
AXIS SUPPORT
Hi Chee Han,
Yes, initially Amazon still allow to change the zip code. Now user will have to login to the buyer account( amazon.com) in order to change the poscode.
Kindly refer to the screenshot attached.
TQ.
27-Oct-2020 06:39pm
AXIS SUPPORT - Nicholas
27-Oct-2020 06:39pm
AXIS SUPPORT - Nicholas
27-Oct-2020 07:14pm
TAI CHEE HAN
Hi Nicholas,
It doesn't work. I have already login to amazon.com as a buyer, that's why my name and address appear on top. Please see attachment.
Regards,
Chee Han
28-Oct-2020 02:54pm
AXIS SUPPORT
Hi Chee Han,
After we've made a few testing, it seems that Amazon has made some changes in its policy.
So in order to allows the localization of the listing display, login to buyer account, input any US address in your amazon.com account.
You can refer to other customer addr, or any addr from location Texas or New York.
In Address 1 field, input any relevant/ irrelevant houses, building name because amazon system will not detect the address 1 field.
The rest of the address, postcode, city and state must be relevant.
Take note theres a small possibility seller centre might auto detect and capture the US address from your buyer acct as the return addr.
So once in a while, please check your business info address/ the return address setting in your seller centre. Make sure the return addr is always maintain the MY addr
TQ.
28-Oct-2020 03:58pm
TAI CHEE HAN
Hi,
Thanks a lot for the steps. Shall follow your steps and will take note on the return address on seller account.
By the way, I submitted another ticket T000086, received acknowledgment from Axis that email had been received. However, it doesn’t appear in my ticket history. Thought you should know.
Thanks again.
Regards,
Chee Han
30-Oct-2020 03:32pm
AXIS SUPPORT - Nicholas
Dear member,
Kindly end the ticket if your issue has been solved. Ticket will auto-end within 24hrs.
Thank you for your enquiry.
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