Ticket System Ticket Details

Ticket Number [T000092]
Why Shopee charge me fees for my income?

Dear AXIS, 1. Shopee I just wonder why I did not get full payment from the product I sold? The payment I received is after minus the transaction fees? As per the attached screenshot, product price 37.60 - transaction fees 0.81= 36.79 this is what I got. 2. Lazada - where do I locate the income I receive? Regards Trendzy

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Dear Sephine,

1. Yes, Shopee will deduct RM0.81 because it is the transaction fees 2.12%. Hence, payout to seller is RM36.79

2. You can see from Lazada app > Me > Account Statement. Kindly have a look at the attachment.

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Dear Sephine,

As per discussion, your issue has been solved. Kindly close this ticket. Our ticket will auto close in 24 hours.


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