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Ticket Number [T000092]
28-Oct-2020 05:08pm
Sephine Lim
Why Shopee charge me fees for my income?
Dear AXIS, 1. Shopee I just wonder why I did not get full payment from the product I sold? The payment I received is after minus the transaction fees? As per the attached screenshot, product price 37.60 - transaction fees 0.81= 36.79 this is what I got. 2. Lazada - where do I locate the income I receive? Regards Trendzy
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28-Oct-2020 06:46pm
AXIS SUPPORT - Kah Yee
Dear Sephine,
1. Yes, Shopee will deduct RM0.81 because it is the transaction fees 2.12%. Hence, payout to seller is RM36.79
2. You can see from Lazada app > Me > Account Statement. Kindly have a look at the attachment.
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09-Nov-2020 11:08am
AXIS SUPPORT - Kah Yee
Dear Sephine,
As per discussion, your issue has been solved. Kindly close this ticket. Our ticket will auto close in 24 hours.
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